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General articles written by David, either on this site or other sites

Why don’t PSTN providers also offer mobiles?

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David Werdiger wonders why fixed-wire service providers don’t also offer mobiles. “Firstly, the provisioning systems needed to be real-time rather than batch. You couldn’t just send over a file of phone numbers to a wholesale carrier to get them churned and placed on the white list. You had to have a system that connected (via a secure VPN) to a carrier system (which may or may not have existed). These things take many months to implement, from…

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The 5 Minute fix

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Customer problems often cannot be solved in 5 minutes, says David Werdiger from his personal experience. The short cut often ends up with collateral damage that takes much longer to repair. “One of the facts of life is that most people like to be accommodating. Customer has a small request … so you say ‘sure, that can be done, it’s just a 5 minute fix’. How many times have we said this, only to regret…

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All Credit to Me

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Customers receiving statements for accounts in credit by a TV bill is a topic tackled by David Werdiger in this article, where he talks about his monthly Foxtel bill and the expectations from it. “I’m very excited today, because my monthly Foxtel bill has arrived. Ordinarily, a pay TV bill would not get me excited (not even me!), but this bill is very special to me. Every month, Foxtel send me a statement showing that…

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Next generation of mobile phone plans

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David Werdiger reflects on next generation of mobile phone plans, 30-second billing plans and the introducing of 1-minute billing in NextG plans, which is standard practice in the USA. “The next generation of coverage, speed, services has brought us the next generation of mobile phone plans. The early days of mobile phone billing brought us my favourite item in the smoke-and-mirrors toolchest: 30-second billing. Now Telstra’s NextG has pushed it to the next level, and…

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A Memorable Lunch Experience

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(note: I wrote this back in 2003, as indicated by the post date, and am placing it now (2007) on the blog for posterity. Many of the numbers have changed since that time) Some people have dubbed me a “gastronomic Zionist” – having traveled 8,000 miles for a decent meal. I am currently in the middle of a 10-week sojourn in Israel, principally for my family to have a living experience here, to support the…

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