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software engineering

The 5 Minute fix

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Customer problems often cannot be solved in 5 minutes, says David Werdiger from his personal experience. The short cut often ends up with collateral damage that takes much longer to repair. “One of the facts of life is that most people like to be accommodating. Customer has a small request … so you say ‘sure, that can be done, it’s just a 5 minute fix’. How many times have we said this, only to regret…

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