Shane Warne Retirement
So much has been written about Shane Warne in the context of his upcoming retirement, and ...
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Shane Warne Retirement
Shane Warne Retirement
Free Local Calls
My new friend, Michael the telemarketer, called me with the latest offer from Telstra. For...
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Ashes Victory
Call me un-Australian if you like, John McDonald, but this is not the result I wanted. Not...
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Damien Martyn Retirement
Well done Damien Martyn! You have done a great service to Australian cricket. Your pre-emp...
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Customer Retention
I often get asked by our Partners: “what is the churn rate these days?” Havi...
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Blackberry Addiction
They call them Crackberry instead. I don’t have one; I’m already addicted to...
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Free Voicemail
Those pricing people at Telstra continue to impress me with their cleverness whe...
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The Next Killer App
History not only tells us of what happened in the past, it is a good indicator of what can...
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Hammers and Nails
As the saying goes, “if all you have is a hammer, everything looks like a nail”. Becau...
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Billing Migrations
We’ve just had one Partner (the Billing Bureau word for “customer”) recently merge a...
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Challenging Trends in call rates
I like nothing more than mining through the millions of CDRs that we collect and process o...
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Big Fish, Little Fish
Little fish, big fish swimming in the water. It’s the end bit of that fantastic PJ Harve...
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